Terms and Conditions for Nether Glenny Cottages 2019/20
A deposit of £100 is required at the time of booking accommodation for Kestrel and Buzzard, with the balance payable in full no later than 6 weeks before the arrival date. If our guests book via Free to Book then the final payment is taken by us using the details that are stored ( for one transaction ) in the Free to Book system. Full payment is required for bookings made within 6 weeks of arrival. A deposit of 15% is taken for Merlin at the time of booking and the balance is payable 6 weeks prior to the start date of your trip.
ALL BOOKINGS REMAIN PROVISIONAL UNTIL CONFIRMED BY US BY EMAIl
We appreciate that unforeseen circumstances and events beyond your control may force you to change your plans.
Further, in the event of adverse weather or breakdown causing you to cancel your booking, we are in no way responsible for any losses so incurred
In the event of a cancellation of a confirmed booking, ie only the deposit has been paid, made more than 6 weeks prior to arrival; the deposit will be refunded minus a £30 administration fee.
Similarly, if a booking is cancelled within 6 weeks of arrival, ie after payment in full has been made, we will endeavour to re-let the cottage and refund any monies paid minus the deposit. If the re-letting is done at a discounted price, this discount will be removed from any monies refunded.
If unsuccessful in re-letting, the guest will not be due any refund.
Cancellation to be in writing or by e-mail. IT MUST BE RECEIPTED BY US before being effective.
Foreign visitors will probably have travel insurance, domestic visitors are strongly recommended to take out travel insurance.
Departure and Arrival times
Departure is by 11.00 a.m. and arrival from 16.00 p.m.
Circumstances may allow these times to be amended by prior agreement where possible to accommodate guests individual travel arrangements. We will try to be flexible.
Any complaint regarding your stay with us should be made in the first instance to one of the Nether Glenny team at the time of your stay so that it can be resolved at the time.
Vehicles and personal property
Vehicles, accessories and contents are parked or left at Nether Glenny at their owner's risk
The proprietors will not be held responsible for any loss, damage or injury to persons not caused through the fault of the proprietor.
We reserve the right to remove or restrict from entering the property any person or persons due to unreasonable behaviour, damage to the property or exceeding the stated occupancy
No refunds will be given in this instance
Strictly No smoking in the cottages please, this will be treated as unreasonable behaviour
We accept dogs in Buzzard and Kestrel cottages by prior arrangement. Please make a special request if you would like to bring a dog to Nether Glenny. Dogs should not be left unsupervised in the cottage unless you use a secure crate. We ask that you bring old towels to dry your dog off after walks and his / her bed. Dogs are not allowed on the furniture. Please do not put your dog in the bath. Dogs must remain on a lead within the grounds of the cottage. If you walk on paths where there are sheep, then you dog must be on the lead - especially at lambing season. The cottages are contained within a 4 acre fenced garden, and the gate to the gardens remains open. There is a cattle grid to cross over into the gardens. We ask that any damages caused by your dog are reported straight away so that we can rectify the problem before the next guest check in. We expect owners to cover all costs associated with damage to the property, which has been caused by their dog.
There have 3 working dogs at Nether Glenny, Max, Jack and Gem our Blue Heelers. They are keen to meet guests, however we aim to keep them away from the cottages as much as we can throughout your stay.